Implementation of Knowledge Article in SAP CRM
Service Order management is used for the shipping of provider elements to the purchaser. Service order quotation is used to quote a price for a defined carrier and later quotation can be copied to service order after the approval from a patron. Knowledge Article in SAP CRM: Knowledge article can store a variety of information. They are as follows: It offers the means for the computerized collection, organization, and retrieval of knowledge. Knowledge article component in SAP SRM is used with sales, marketing, and service processes because of its multiple usages. They are processed in the interaction center(IC) and CRM service management. For Ex: service order complaints, Incident Management, Problem Management and Request for change. Features of SAP CRM: · Through categorization and full-text search there is a faster access to specific information. · There is an easy integration to other CRM objects. · Capability of Attachment spec